Family Research Group, its employees and agents take special care when researching and examining records for you. We work very hard to find the records you have requested. However, it is important for you to remember that the person you asked us to research may not be listed in a particular set of records that you ordered from us - they may not have been living at the time, living in a different location, or may simply have been missed by the record keepers. Please remember that only the Head of the Household was named until 1850.  Remember also, that portions of some censuses are not completely indexed. If unsure, please before you place an order.
   We guarantee all of our research to be accurate and in accordance with accepted genealogical standards. If, for any reason, you are not satisfied with our work, please contact our Customer Service Department.
    If we can't find the information you requested, you don't pay.  And if you've already made advance payment, we'll refund your money or apply it to another project.