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Terms and Conditions

The Family Research Group and Family Research Library are dedicated to providing the best genealogical products and research services for our clients. Before requesting the services of Family Research Group, purchasing any product, or using any material from our web site or publications, please review the following Terms and Conditions.

Family Research Group is a professional research company located in Boise, Idaho. Family Research Library is the publishing branch of Family Research Group, and holds the copyrights, trademarks and other licenses of the company.  The company or companies are hereinafter known as "we", "our" or "us"). "You" or "your" means a client of our services, products or website; "parties" mean both of us together.

Our web site contains textual information, photographs, graphics, and other material accessible by any Internet user. It is copyrighted by Family Research Library, or other third party providers, and may be used only in accordance with this license.

License

Family Research Group grants you a non-exclusive license to use the contents of our website which we have produced only for your personal genealogical research. You may print, download, or utilize information from our website only for this purpose. The re-publication in whole or part, of any work produced by us, including our website, is prohibited without the express written consent of Family Research Library.

Unless otherwise provided by written Agreement with our client, any report we produce is copyrighted by us. It may not be reproduced by any means, in whole or part, without the prior written permission of Family Research Library. Family Research Library generally follows the "fair use doctrine" for the use of small portions of a report, but prior written permission is still required, and any use must be properly cited and credited to the author and Family Research Library.

Terms

You must be 18 years or older to contract our Services. However, purchases of documents, publications or other products may be purchased without consideration of age limits.

E-Mail Consultations include our recommendations of records or sources to examine in order to reach your stated goals. We will also include an estimate for us to complete the recommendations for you, or you may perform the tasks yourself.

Basic Research Programs, include a listing of the records examined, a copy of the document(s), if found, and a one page summary with recommendations and estimates for further research.

Advanced Research Programs will include all of the above, with more extensive reporting with full reference citations. A cover letter or the report will included recommendations for further research. Family Group Sheets, Pedigree Charts, maps, and other illustrations may be included with these reports, as needed or requested for illustration purposes.

Fees, Expenses and Payments

Before research begins, Family Research will provide an estimate or quote (or a combination of both) for the work to be performed. Some estimates may include expenses. Please review the Estimate, Quote Sheet, or e-mail message for specific charges. Estimates and quotations for services will be honored for 90 days from the date of issue.

We try to include ordinary expenses of a project such as copies, postage, phone calls, etc. as a cost of normal business and they are usually includes as part of our estimate or quotation. Costs for off-site photo or document copies, film rentals, agency charges for document copies, and other expenses are available upon request. We guarantee not to exceed these rates, but may charge less at our discretion.

All fees and expenses are due and payable at the conclusion of each program.  Unless otherwise noted, all invoices are payable upon receipt. Any account balance past due by 30 days or more, may be charged interest and finance charges in the amount of 1.5 percent of the unpaid balance each month until paid in full. We reserve the right to withhold any reports and/or materials until your account is paid in full.

There is a $25.00 charge for any returned check.

Family Research Group reserves the right to change, amend, or modify its rates and fees at any time and without advance notice. We will honor all existing orders, estimates, and quotations for research, as well as any mail orders postmarked by the effective date of the new rates and fees.

Guarantees

We guarantee work on every research program to be performed with professional due diligence. Our research is conducted in accordance with the highest professional standards and in full compliance with the Code of Ethics of the Association of Professional Genealogist; The Board for Certification of Genealogists and the Standards for Genealogical Research of the National Genealogical Society. Due to the number of variables involved in genealogical research it is not possible to guarantee specific results for any given research request.

If it is not feasible to give you your money's worth, we'll tell you so, and provide you recommendations, without charge. If we can't do what you want, we will tell you why; and we will try to locate someone who can. Customer satisfaction is our principle goal. If you're not satisfied with our work, neither are we!

We guarantee work on every research program to be performed with professional due diligence. Our research is conducted in accordance with the highest professional standards and in full compliance with the Code of Ethics of the Association of Professional Genealogist; The Board for Certification of Genealogists and the Standards for Genealogical Research of the National Genealogical Society. Due to the number of variables involved in genealogical research it is not possible to guarantee specific results for any given research request.

If it is not feasible to give you your money's worth, we'll tell you so, and provide you recommendations, without charge. If we can't do what you want, we will tell you why; and we will try to locate someone who can. Customer satisfaction is our principle goal. If you're not satisfied with our work, neither are we!

Money Back Guarantee:

Fees for our research, compensate us for time spent in research and other expenses. We do not, and can not guarantee we will be able to locate a particular individual, record, or source. Due to the many variables involved in the research process, it is neither ethical nor possible for any researcher to guarantee a specific result for a given request. There are simply too many circumstances that can limit the success or failure of any project.

However, if you order an Individual Record or Index Search and we can't find the record, you owe us nothing! If you have already paid, your money will be refunded in full!

In addition, if you, or an agent acting on your behalf, are able to locate an individual that the we were unable to locate for a search you requested, we will refund the money paid for that specific search, on the condition that the record found exactly matches the information that you submitted to us in your original order or request. Refunds are subject to verification and authorization and must be requested within 60 days of our report. Please allow two weeks for verification and issuance of refunds.

Money Back Guarantee:

Fees for our research, compensate us for time spent in research and other expenses. We do not, and can not guarantee we will be able to locate a particular individual, record, or source. Due to the many variables involved in the research process, it is neither ethical nor possible for any researcher to guarantee a specific result for a given request. There are simply too many circumstances that can limit the success or failure of any project.

However, if you order an Individual Record or Index Search and we can't find the record, you owe us nothing! If you have already paid, your money will be refunded in full!

In addition, if you, or an agent acting on your behalf, are able to locate an individual that the we were unable to locate for a search you requested, we will refund the money paid for that specific search, on the condition that the record found exactly matches the information that you submitted to us in your original order or request. Refunds are subject to verification and authorization and must be requested within 60 days of our report. Please allow two weeks for verification and issuance of refunds.

Privacy Policy

Family Research Group maintains a strict policy regarding the privacy of our customers and clients. For more complete information regarding this policy, please read our Privacy Policy.

You may be asked to sign an Assignment of Legal Representative. This assignment is limited in scope and duration, and is used solely for the purpose of satisfying legal requirements by certain government agencies for access to certain records. If you have any questions concerning this Agreement, we urge you to consult your own legal representative.

Changes to this Agreement and our Services

We have the right, at our sole discretion, and at any time, to change the terms of this Agreement and/or our Services. If any portion of this Agreement or any change of this Agreement or our Service is unacceptable to you, your sole recourse is to cease using our Services or Products. Continued use of our Services now, or following any changes to this Agreement means that you have accepted and agree to the changes.

Enforcement

This agreement is governed by the laws of the State of Idaho. Any dispute involving it must be brought in the federal or state courts located in Ada County, Idaho, and You waive any defenses allowing the dispute to be litigated elsewhere. If any part of this agreement is unenforceable, it will be considered modified to the extent necessary to make it enforceable, and the remainder shall continue in effect. This agreement is the entire agreement between You and Family Research Group

Official correspondence must be sent by U.S. Mail to:

Family Research Group
PO Box 140506
Boise ID 83714-0506

Liability Disclaimer

We and our third party suppliers make no representations concerning the results or the content of our supplies, services, or goods for any purpose.

We may provide links to third party sites offering products and services. These third party sites may be subject to terms and conditions which are different from those found in this agreement, and for which we have no control. We make no warranty concerning any goods or services provided by any third party. Any recourse for dissatisfaction or problems with those third party goods or services must be sought from the third party provider and not from Family Research Group.

If you have any questions concerning this Agreement, please contact us at the address above. If you are dissatisfied with any portion of our services, or with any of these terms of service, your sole and exclusive remedy is to discontinue using our services.


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Copyright © 2002 - 2017 Family Research Group
4705 N Brookview Terrace - Litchfield Park AZ 85340
(208) 853-7567
Last updated: 26 Apr 2011